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The Concierge: Key to Hospitality, by McDowell Bryson, Adele Ziminski
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Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.
- Sales Rank: #2117742 in Books
- Published on: 1992-06-17
- Released on: 1992-06-17
- Original language: English
- Number of items: 1
- Dimensions: 9.37" h x .52" w x 7.54" l, 1.02 pounds
- Binding: Paperback
- 256 pages
From the Publisher
Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.
Most helpful customer reviews
2 of 2 people found the following review helpful.
This book is on my concierge desk.
By Michael Holovacs
I am a concierge, and I bought this book and Ultimate Service when I got my job to help me thru getting my desk started up again, as the hotel that hired me had inactivated their concierge desk. The overarching value of this book is not just the how of the job, but the anecdotes from the experienced concierges out there who contributed stories. Reading the stories will make you appreciate the job and its challenges, and the how-to qualities are definitely there. Excellent book for someone starting in a hotel or a resort, and it is not written for the corporate or startup business types. I read this book when my desk is slow just to stay sharp on the little things and get inspiration on a rough day from some of the miracles that those around this great job seem to be able to make happen.
0 of 0 people found the following review helpful.
A little off the mark
By Nicholas Assef
Provides a good framework on the hospitality industry as a whole, but at a reasonably introductory level.
Well written, but fairly light on content - if you were planning to use this as a foundation piece for investigating starting a business (for example). If that is your cause you would need to read this in conjunction with other books in the field.
10 of 10 people found the following review helpful.
Objective and Helpful
By Marco A. Dominguez Milanez
This book is great. It presents the concierge as a proffesion and gives insights and valuable tips to the many activities and roles that a concierge executes. I would reccomend this book to anyone who is starting a job within a hotel or service position.
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